HELP CENTER
Frequently Asked Questions
What products does YouNaDe Hardware supply?
We supply stainless-steel and related kitchen, bathroom and household storage products, including dish racks, sink organizers, cabinet organizers, microwave racks, carts, spice racks, soap holders and other storage hardware.
Do you support wholesale orders?
Yes. We support domestic and international bulk orders. Send the product, quantity and destination to request a quotation.
What materials are your products made from?
Materials vary by model. Many products use stainless steel, while accessories may use other metals or plastics. Refer to the product specification or request confirmation before ordering.
Are your racks rust-resistant?
Corrosion resistance depends on the material, finish, environment and maintenance. Keep products clean and dry, avoid harsh chemicals and confirm the material grade for demanding environments.
How do I choose the correct size?
Measure the clear installation width, depth and height and account for faucets, pipes, hinges, doors and ventilation. Compare these measurements with the selected variant.
Are the products suitable for small kitchens?
Many models are designed to use vertical, cabinet, sink or mobile space efficiently. Check the product dimensions and layout for your available space.
Do products require assembly?
Assembly requirements vary. Follow the instructions supplied with the selected product and contact us when technical guidance is needed.
What is included in the package?
Package contents vary by product and variant. The product description, packing list and written order confirmation are the final reference.
Is there a minimum order quantity?
Standard wholesale orders generally start from 50 pieces, but the actual MOQ varies by product, packaging and customization.
How long does order processing take?
Orders are normally prepared within 30 days after confirmation and deposit. Customized projects or peak-season schedules may require additional time.
Do you ship internationally?
Yes. Bulk international orders are supported, normally by sea freight. Delivery terms and destination charges are confirmed in the quotation.
How is shipping cost calculated?
Freight depends on volume, weight, destination, route, Incoterm and logistics method. Send your quantity and destination for an accurate quotation.
What should I do if products arrive damaged?
Keep the packaging and contact us promptly with the order number, affected quantity, photos and video so we can review the issue with the logistics and quality teams.
Can customized products be returned?
Customized products normally cannot be returned for preference changes after production begins. Verified non-conformity is handled according to the approved specification and order agreement.
How can I contact YouNaDe Hardware?
Email younade123@outlook.com or WhatsApp +86 134 2706 0804.